Job Description

We are seeking a dynamic and results-driven Business Development Manager to lead the growth of our SaaS platform eZaango Flourish tailored for nursing and staffing agencies. This role focuses on expanding our client base among organisations that provide care workers to aged care homes, hospitals, NDIS providers, and child care services.

Key Responsibilities

1. Market Research & Lead Generation
   • Identify and target nursing/staffing agencies across Australia and New Zealand.
   • Build and maintain a pipeline of qualified leads through outbound efforts, networking, and referrals.
2. Conduct Product Demonstrations
   • Deliver tailored product demos that highlight how the SaaS platform addresses specific operational challenges like rostering, compliance, and workforce management.
   • Customize presentations to resonate with different client types (e.g., aged care vs. NDIS providers).
3. Develop and Execute Sales Strategies
   • Create and implement strategic sales plans to achieve monthly, quarterly, and annual revenue targets.
   • Collaborate with marketing to align campaigns with sales goals and market trends.
4. Build and Maintain Client Relationships
   • Establish trust with key stakeholders including agency owners, care coordinators, and IT decision-makers.
   • Provide ongoing support and act as a liaison between clients and internal teams.
5. Negotiate Contracts and Close Deals
   • Lead contract negotiations, pricing discussions, and proposal development.
   • Ensure deals are structured to meet both client needs and company profitability goals.
6. Market Intelligence & Competitor Analysis
   • Stay informed about industry trends, competitor offerings, and regulatory changes in aged care, NDIS, and healthcare staffing.
   • Use insights to refine sales messaging and identify new market opportunities.
7. Collaborate with Product & Customer Success Teams
   • Provide client feedback to the product team to influence roadmap decisions.
   • Work with onboarding and support teams to ensure smooth client implementation and satisfaction.
8. Attend Industry Events & Networking Opportunities
   • Represent the company at conferences, expos, and webinars to build brand awareness and generate leads.
   • Build partnerships with industry associations and referral networks.
9. Maintain Accurate CRM Records
   • Track all sales activities, client interactions, and deal progress in the CRM system.
   • Generate regular reports on pipeline health, conversion rates, and forecast accuracy.
10. Drive Customer Retention & Upselling
    • Identify opportunities for upselling additional modules or services.
    • Monitor client usage and satisfaction to proactively address churn risks.

Skills & Experience Required: 

• 3+ years in B2B SaaS sales, ideally in healthcare, staffing, or aged care sectors.
• Strong understanding of nursing agency workflows and compliance requirements. 
• Excellent communication, presentation, and negotiation skills. 
• Ability to work independently and manage multiple opportunities.

Preferred Qualifications: 

• Bachelor’s degree in Business, Marketing, Healthcare Administration, or related field. 
• Experience selling to NDIS providers or aged care organisations is highly desirable.

Onsite/Flexible – Preference for candidates based in Australia and Remote/Flexible for candidates based in New Zealand.

Email us, if you want to know more about the job, [email protected]